Instant Message Archive for Companies

Communication within your company should not be deferred.  Real time communication and updates cannot be done through e-mail since e-mails has time lapses and takes a few minutes to send.  Instant messengers from different websites provided this need but the conversations could not be controlled. The people are not monitored, and security breaches could not be avoided, whether unintentional or deliberate.  Aside from this, there is no archive for the instant messengers where conversations could be reviewed at a latter period of time.

The Smarsh Instant Messenger addresses the issues in instant message archive. The SIM has the ability to monitor all the conversations of all your employees whether they are in one office or even in a remote location. Once the application is downloaded to your company’s network, those chat conversations, file transfers, downloads and presentations in the instant messenger are automatically archived in one central server. Every employee's conversation is automatically indexed so that it can be searched by using the Write Once Read Many technology. The WORM has the ability to duplicate each of your employee's original instant messenger conversation and store it in the WORM instant message archive.

• The SIM is enabled to exchange information with well-known instant messenger sites like Google, AOL, ICQ, MSN and Jabber. It has the ability to obtain complete archive of messages and the threads of conversation from the instant messengers. This means that instant message archive allows detailed conversations done on these messengers to be saved and monitored.
• It has encryptions, spam filter, anti-virus program, multi-language support which enhances the security of your company's servers and files.
• Common instant messenger features like customizable status messages, emoticons, conferences are also included to give more options to employees

The WORM feature of the Smarsh IM allows the company to access the instant message archive at a latter date. This enables monitoring of all the conversations even after some time by storing them in one central server. This will help prevent unofficial discussions within the messenger since employees will be aware that their conversations are recorded. This also helps to monitor the files that are being transferred by all the employees within the company, preventing confidential files from being sent out to unauthorized recipients. The archive will also help the company's quality analysts in evaluating the conversations that transpire between the employees and the file transfers that transcends between them. This will also increase the level of quality control because since private conversations will be minimized - if not avoided, this will increase the efficiency of the employees.

The archive system of SIM could also be done locally where it logs the messenger history on the local network aside from the archive that goes to the central server. Another feature that will benefit the company is that the employees can do their presentations right inside the instant messenger. The contacts are created right on the server, allowing all the users to access all their contacts from any computer. This means that the employees do not have to leave their stations for a simple discussion on presentations.

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